At Chic Vibe Sale, your satisfaction is our top priority. We take great pride in the quality and craftsmanship of our products, and we want you to love your purchase as much as we do. However, we understand that sometimes things don’t go as expected, and that’s why we’ve created a returns policy that is straightforward and customer-friendly.
Hassle-Free Returns
If for any reason you are not completely satisfied with your purchase, we are here to help. We accept returns on all items within 30 days of the delivery date. Whether you’ve changed your mind, ordered the wrong item, or received a product that didn’t meet your expectations, you can return it for a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns on items that have been used, washed, or altered in any way. Additionally, certain items, such as personalized or final sale products, may not be eligible for return. Please contact us at [email protected] if you have any questions about your item’s eligibility.
How to Return an Item
Returning an item is easy. Simply follow these steps:
- Contact our customer service team at [email protected] to initiate the return process. Please include your order number and the reason for your return.
- Once your return is approved, we will provide you with a return shipping address and any necessary instructions.
- Carefully pack the item(s) in their original packaging, along with any accessories, tags, or documentation.
- Ship the package back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
Refunds and Exchanges
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is processed.
If you prefer an exchange, we will work with you to find the perfect replacement. If the item you want is out of stock, we will notify you and offer you a refund or the option to choose a different product.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a prompt replacement or refund, including covering the return shipping costs.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on certain items, such as used towels or any products that have been personalized. Additionally, gift cards and final sale items are non-returnable.
Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns regarding your return. We understand that every situation is unique, and we are committed to finding the best solution for you. Please don’t hesitate to reach out to us at [email protected].
Thank you for choosing Chic Vibe Sale. We value your business and look forward to serving you with products that bring comfort, style, and joy to your home.